Terms of Service

Last updated September 2026

These terms cover our monthly video editing plans. By paying for a plan you agree to them. If we have signed a separate written agreement with you, that agreement takes priority over anything here.

FullTake Productions is based in Toronto, Canada and works with clients worldwide. In these terms, "we" and "us" mean FullTake Productions, and "you" means the client.

1. What we do

We are an editing studio. You send us raw footage and we return finished short form videos. We do not film, and we do not supply footage or talent unless we have agreed that separately in writing.

Each plan includes editing and pacing, colour correction, captions, custom sound design, and royalty free music and stock footage that we license.

2. Plans and what counts as a video

A video means one finished short form edit, normally vertical and up to about 60 seconds. Longer cuts, additional aspect ratios or different versions of the same edit may count as more than one video against your monthly total. We will tell you before we do that, not after.

Annual plans are available at twelve months for the price of ten, paid up front.

3. Payment

Plans are billed in US dollars at the start of each billing cycle. The first payment is taken before work begins, and the plan renews automatically on the same date each month until cancelled.

We do not invoice after delivery.

If a payment fails, we will retry it. Work may pause until payment clears.

For custom or one off projects outside these plans, we quote separately and normally take half up front and half on delivery.

4. Turnaround and revisions

We deliver your first cut within two business days of receiving usable footage. On the Market Leader plan this is one business day.

Revisions come back within 24 hours. There is no limit on revisions inside your monthly plan, provided the changes relate to the video as briefed. A request that changes the brief substantially, such as a different concept or a fresh set of footage, counts as a new video.

Turnaround times start when we have the footage and the information we need, not when the plan starts.

5. Your first cut guarantee

If you are not happy with the very first cut we deliver on your first month, tell us and we will refund that first month in full.

This applies to the first cut of your first month only. It is there so you can try us without risk. It does not apply to later months or later videos.

6. Unused videos

Unused videos roll over for one month. Anything not used within that following month expires.

For example, if you are on Growth Engine and use 6 of your 10 videos in January, the remaining 4 are available through February. Anything still unused after February expires.

Rollover stops when your plan ends. Unused videos have no cash value and are not refundable.

7. Cancelling

You can cancel at any time before your next billing date, and you will not be charged again. There is no notice period and no minimum term.

Cancelling stops future payments. It does not refund payments already taken, except under the first cut guarantee in section 5.

You keep everything we have already delivered to you.

Annual plans are prepaid for the full twelve months and are not refundable on a pro rata basis, except under the first cut guarantee.

8. What we need from you

You agree to send footage and any brand assets or information we reasonably need. If we cannot start because we are waiting on you, the turnaround clock has not started and your billing date does not change.

You confirm that you own or have permission to use everything you send us, including footage, images, logos, music and anyone appearing on camera. You are responsible for having any consents or releases your industry or country requires.

You are responsible for the accuracy of any claims made in your videos. This matters particularly in regulated fields such as medical, health, aesthetic and financial services. We edit what you supply. We do not verify claims and we will not add clinical or medical claims of our own.

If a third party makes a claim against us because of material you supplied or claims you asked us to include, you agree to cover our reasonable costs.

9. Who owns what

Once your payment for the relevant month has cleared, you own the finished videos we deliver in that month and can use them however you like, including paid advertising.

You keep ownership of the footage and assets you send us.

We keep ownership of our project files, working files and templates, and of any music or stock footage we license, which is licensed for use within your videos rather than sold to you.

10. Showing work in our portfolio

We may show work we create for you in our portfolio and on our own channels, and we will credit you where we can.

You can opt out at any time by telling us in writing, and we will honour that permanently. If you have opted out, we will not publish your work.

11. Confidentiality

We will not share your unreleased footage or campaign plans with anyone outside our team.

12. Limits on our responsibility

We will do our work with reasonable skill and care.

We cannot guarantee results. Views, engagement, reach, enquiries and sales depend on your content, your audience and platform algorithms, none of which we control.

We are not responsible for indirect or consequential losses, such as lost profits or lost business. Our total liability to you for any claim is limited to the amount you paid us in the three months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

13. Acceptable use

We may decline or stop work on material that is illegal, hateful, harassing, sexually explicit, or that infringes someone else's rights. If we do, we will tell you why and refund any unused portion of that month.

14. Changes to these terms

We may update these terms. If we make a material change, we will tell you by email at least 30 days before it applies to your plan. Continuing to pay after that means you accept the change.

15. Changes to pricing

We may change our prices for new clients at any time. That does not affect you while you are subscribed, on the following basis.

Your rate is locked for twelve months from the date you first subscribe. During that period your monthly price will not go up, even if our published prices do.

After twelve months, if we move you to current pricing we will tell you by email at least 60 days beforehand. You can cancel before the new price takes effect and you will not be charged the higher amount. If you stay subscribed past that date, the new price applies.

We will never increase the price of a billing cycle you have already paid for, and we will never change your price without telling you first.

If you are on an annual plan, your price is fixed for the whole prepaid twelve months.

If you cancel and later come back, you rejoin at our current published pricing rather than your old rate.

We may also offer existing clients a longer rate lock or a discount at our discretion. Anything like that will be confirmed to you in writing.

16. Governing law

These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there. Any dispute will be handled by the courts of Ontario.

If you are a consumer in another country, you may have rights under your local law that these terms cannot override.

17. Contact

[email protected]

FullTake Productions, Toronto, Canada